Delivery Options:

2nd class standard delivery -£3

1st class delivery – £4

DPD Next Day delivery – £5

Standard Delivery is FREE on orders over £35

Orders will be shipped within 24 hours Monday – Saturday. We do not ship on Sundays or Bank Holidays. DPD is next day on orders placed before 12:30pm Mon-Thurs.

Royal Mail Standard Delivery £3:

Standard Delivery is Royal Mail Second Class and takes 3-5 working days, the Royal Mail tracking number only shows you if delivery has been attempted as this is not a fully tracked service.

Royal Mail 1st Class Delivery £4:

Royal Mail 1st Class delivery takes 1-2 working days, please note the Royal Mail tracking reference only shows you if delivery has been attempted as this is not a fully tracked service.

DPD Next Day Delivery £5:

Orders must be placed BEFORE 12.30pm Monday – Thursday for next day service, if you order after the cut off point your order will be shipped the next working day. DPD deliveries are only available to Mainland UK and exclude Scottish Highlands and Ireland.

Please note the delivery timescales are not a guarantee and we unfortunately can’t refund your postage costs if the carrier does not meet the expected timescales.  Our carriers will do their best to deliver within the expected timescales.

 

Where is my order?

Your order will be dispatched within 24 hours of placing the order Monday to Saturday, most orders will meet delivery timescales but these cannot be guaranteed so please allow up to 2 weeks before contacting Niche if you’ve not received your parcel in the given timeframe.

I’ve not received a confirmation email?

Once you have placed an order, you will see a page to confirm that your order was successful. This will include your order number and the email address used on the order. You will normally receive an email confirming your order within 24 hours.

If after this time, you have not received your confirmation, it may be that the email address used on your order was incorrect.

If you placed the order through your Niche account, you can check if your order is showing in the ‘My orders’ section of your account.

If you have inputted an incorrect email address please keep note of the order number and contact us ASAP so we can get your tracking number sent to you.

Sometimes your emails from us will go into Spam/Junk folders instead of your inbox. You can save the email address we use to send your order notification emails into your contact list/address book, to avoid that happening.

What is your return policy?

  • The item must be returned within 14 days of you receiving the order.
  • You must include your packing slip with your order details inside the package so our team can locate your details.
  • Items must be unworn, unwashed and unscented, including smoke and human/pet hair.
  • Items must be repackaged and returned in the same condition they were received. Items returned in a poor fashion will be liable for a restocking fee.
  • Items must have all tags still attached, including outside tags.
  • All footwear returns must include the original shoe box in its original condition.
  • Orders found to be returned in an unsatisfactory condition will be refused and sent back to the original shipping address at the customer’s expense.
  • Returns that are late will be refused

What items are non refundable?

  • Items that have inside or outside tags removed.
  • Stained or soiled items – makeup, fake tan, perfume scent etc.
  • Late returns.

Are there any charges for returns?

  • Original shipping charges are non-refundable.
  • You are responsible for the cost of your return; you are liable for the package until it has been delivered to us so we recommend you send the item tracked.

I’ve received a faulty, incorrect or missing an item what should I do?

If you have received a faulty/incorrect item or missing from your order please contact our team at help@nicheonline.co.uk, in the email include your name, order number and a photo of the fault/incorrect item/missing item. Once the issue has been investigated by our team we will contact you to get this issued resolved. Please note our team aims to respond as quickly as possible but during busier periods it may take up to 48 hours.

If you are missing an item you must contact the team within 48 hours of receipt of delivery of your order, if the order is returned we cannot refund items that are missing from the parcel without us having prior knowledge.

Do you offer exchanges?

Yes we do offer exchanges for either another size or colour; we do not offer exchanges for another item. When returning include a note requesting an exchange stating what you’d like it exchanging for, if the item is in stock we will post this out to you for free, if it’s not in stock then we will refund you.

Where is my refund?

Once we receive your return it can take up to 5 working days for the refund to be processed, if you’ve not be notified of the return after this time please send us an email at help@nicheonline.co.uk, please include your return tracking number and your order number so we can get this resolved as quickly as possible.

Why has my payment declined?

For Credit/Debit:

Has the card you are using expired?

Are your card details correct, including security (CVC) code and expiry date?

Did you have to enter your 3-digit CVC code? If not, there is probably info missing in your title/name/address details.

Does your billing address on your order match the details held by your card provider?

Have you checked your card has sufficient funds?

For PayPal:

If making payment by PayPal, have you entered your PayPal email address correctly?

Does your billing address on your order match the details held by PayPal?

For Klarna/Clearpay:

You may need to check that your information is complete. Your account may be missing its title (Miss, Ms, Mrs, Mr).

There are many other reasons why a Klarna/clearpay payment may be declined. This information is not held by us, so please contact Klarna/clearpay directly.

What are Klarna/ Clearpay?
Klarna and clearpay are outside credit companies that offer the option to spread payments over a monthly period. When selecting this option at the checkout you will be agreeing to a payment plan directly with that company and any money owed in future will be collected from them. If you have any queries about this please contact Klarna or Clearpay directly.

Klarna Customer Service: 0203 005 0834

Clearpay Customer Service Online: https://help.clearpay.co.uk/hc/en-gb/categories/360001635351-I-m-a-Customer

Visit our dedicated Klarna FAQ page here.